Frequently Asked Questions
Find answers to common questions about our products and services
How do I know what size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products authentic?
Yes, Extra Butter is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and sourced directly from the manufacturers.
Can I cancel or modify my order?
To ensure fast delivery, we process orders immediately. Please contact support within 30 minutes of placement to request changes; however, we cannot guarantee modifications once an order is in fulfillment.
Do you restock sold-out items?
Many of our curated pieces are limited editions. We recommend signing up for back-in-stock notifications on the product page to be alerted if an item returns.
How do I care for my premium apparel?
Care instructions are located on the inner garment tag. For most high-end fashion items, we recommend cold washing and air drying to maintain fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.